Hey there, fellow collector! At Geek Aboo Shop, we want you to be as happy with your collectibles as we are about finding rare anime figures. If something isn’t quite right with your order, we’re here to make it right!
📦 Return & Exchange Basics
We accept returns and exchanges within 15 days of you receiving your items. Here’s what you need to know:
- Return Window: 15 days from delivery date
- Condition: Items must be unopened, in original packaging with all tags attached
- Proof of Purchase: Order number or receipt required
- Return Shipping: Customers are responsible for return shipping costs
🔄 The Return & Exchange Process
Step 1: Contact Our Support Team
Email us at [email protected] with your return/exchange request. Use the template below to make sure you include all the necessary information.
Step 2: Wait for Approval
Our team will review your request and send you a Return Authorization Number within 24-48 hours. Do not send anything back without this number!
Step 3: Package Your Item
Pack the item securely in its original packaging, include all accessories and documentation. Make sure to include your Return Authorization Number inside the package.
Step 4: Ship to Us
Send your package to:
Geek Aboo Shop Returns
4137 Eagle Drive
Detroit, US 48226
We recommend using a trackable shipping service and keeping your tracking number safe!
Step 5: Processing
Once we receive and inspect your return (usually 3-5 business days after arrival), we’ll process your refund or exchange.
📝 Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Hello Geek Aboo Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) to Return/Exchange: [Product Name(s)]
Reason for Return/Exchange: [Please describe the issue]
Preferred Solution: [Refund/Exchange for specific item]
Please let me know the next steps.
Thank you,
[Your Name]💸 Refund Information
Once your return is approved and processed:
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method
- Timeline:
- Credit Cards: 5-10 business days
- PayPal: 3-5 business days
- Note: Original shipping fees are non-refundable
🚫 Non-Returnable Items
Due to their nature and to ensure the integrity of our collectibles, the following items cannot be returned or exchanged:
- Blind Bags & Boxes (Once opened, the surprise is revealed!)
- Opened Activity & Craft items
- Used or Opened Card Game Supplies
- Opened Art Books with broken seals
- Items without original packaging or with removed tags
- Personalized or custom orders
🔁 Exchange-Only Items
Some items can only be exchanged for the same product if defective:
- Defective Action Figures (must report within 7 days of receipt)
- Damaged Animation Collectibles
- Faulty Anime & Manga Figures
🎯 Quick Tips for Smooth Returns
- Inspect your items immediately upon arrival
- Keep all original packaging until you’re sure you’re keeping the item
- Take photos if you receive a damaged item
- Include your Return Authorization Number in your package
- Use trackable shipping for returns
📞 Need Help?
Our support team of fellow geeks is here to help you!
Email: [email protected]
Response Time: Typically within 24 hours
Address: 4137 Eagle Drive, Detroit, US 48226
Remember, we’re collectors too! We understand how important it is to get your geek gear in perfect condition. Happy collecting! 🚀✨